Logistics customer services PMC

Importance of Customer Service Logistics Business The transactional elements cover each step in processing an order from the moment it’s received until it’s successfully delivered to the customer. When you submit a support request, its frustrating to get passed from one rep to another. Customers don’t want to hear from several members on your team …

Customer Service in Logistics: How to Improve it Using Tech

7 Great Ways to Improve Customer Service in Logistics However, skimping on customer service could be why your bottom line is dropping. Recent statistics show that one in six shoppers leave due to a poor experience with a brand, highlighting the delicate balance required between saving money without compromising quality. However, keeping shoppers informed about …